01Service messages
By providing an account email, you request sign-in links and necessary operational messages, such as security, subscription, and material-change notices. Keep the email current and check spam filters. Sending a message or recording delivery does not prove a person read it.
Landlords are responsible for the legal basis, recipient, and content of messages they instruct us to send. Optional marketing messages require applicable choices and consent; withdrawing that preference does not stop messages strictly needed for an active account.
02Records and consent
Using the service requires a compatible browser, internet connection, access to your email, and a way to save or print records. You can retain legal texts using your browser’s print function. If law requires specific consent to deliver information electronically, we will request it through an appropriate flow before relying on that consent.
Email soporte@alquilaos.com to request an available copy or ask about alternatives. Withdrawing consent required for certain records may prevent electronic provision of that function; we will explain the effects. Saving a document or marking it active is not an electronic signature by the lease parties.
03Housing notices and emergencies
Do not assume an email, reminder, read status, or portal notice satisfies requirements for default, termination, eviction, utility interruption, cure rights, or court proceedings. Delivery rules may require different methods or formalities, and federal electronic-signature law has exceptions for certain notices involving a primary residence.
Landlords must obtain advice and use the required method. Tenants retain rights even if they do not access the portal. Maintenance requests are not a monitored emergency channel; for immediate danger use the appropriate emergency service and contact the landlord through a suitable method.