01The agreement and incorporated documents
AlquilaOS is a brand of J.R.SOSA & CO. LLC, a Florida limited liability company. Our mailing address is 2125 Biscayne Blvd, Ste 204 #24427, Miami, Florida 33137 US. “AlquilaOS,” “we,” “us,” and “our” refer to that company. This agreement covers our websites, accounts, landlord application, tenant portal, subscriptions, support, and other functions that refer to it.
You enter into this agreement when you expressly accept the version presented while creating a workspace, accepting an invitation, or completing another process requesting acceptance. Do not accept for another person without authority. Publishing a new version does not establish your acceptance or by itself change an earlier agreement.
The same-version Payment services, Acceptable use, Refunds and cancellation, Electronic communications, and Data processing policies form part of this agreement where applicable. Privacy, Cookies, and Providers and subprocessors explain our data practices; acknowledging them does not constitute consent to every use. An agreement signed by an authorized AlquilaOS representative takes precedence only over provisions it expressly modifies.
02Who may use AlquilaOS
You must be at least 18, have reached the age of majority under applicable law, and have legal capacity to contract. You may not use the service where applicable law, sanctions, or valid provider restrictions prohibit it. Landlord tools are intended for people authorized to manage rentals; the portal allows a tenant to participate in a relationship enabled by the landlord.
If you act for a business, property owner, client, or organization, you represent that you have sufficient authority to accept, provide information, and give instructions for it. “You” includes the represented entity for that use. A person acting without authority remains responsible for their own representations and actions to the extent permitted by law. Portal access does not make a tenant the landlord’s representative or authorize them to bind other tenants. Business use depends on actual activity: using the service for your business, profession, or an entity you represent. A landlord or tenant label does not by itself remove consumer status or applicable statutory protections.
03Accounts, administrators, and permissions
Keep account contact, billing, and authority information accurate. Protect email, devices, passwords, sign-in links, and sessions. Do not share credentials or use another person’s account. You are responsible for instructions you issue and access you authorize, except to the extent harm results from our breach or a responsibility that law does not allow to be transferred.
An administrator controls functions permitted by their role: portfolio records, users and invitations, shared information, payment settings, subscriptions, and closure requests. Administrators must review permissions and remove access that is no longer appropriate. What a tenant can see depends on the active relationship and the landlord’s settings; a private record is not automatically shared.
Check the active workspace and property before editing, sharing, charging, or deleting. One person may have separate relationships; these do not automatically combine data, subscriptions, funds, or authorizations. Report incorrect access to soporte@alquilaos.com, avoid retaining others’ information, and cooperate with proportionate identity or authority checks.
04The service and the rental relationship
AlquilaOS provides tools to organize properties, units, people, rental terms, documents, maintenance, payment information, and other available functions. It is not your property owner or manager, broker, insurer, escrow agent, bank, debt collector, professional advisor, or a party to your lease. We do not inspect homes or guarantee user identity, creditworthiness, occupancy, income, habitability, or conduct.
The landlord is responsible for authority to rent, permits, housing conditions, rent, deposits, fees, repairs, reasonable accommodations, privacy, taxes, and notices. The landlord also remains responsible for instructions to contractors and compliance with fair housing and consumer-protection law. AlquilaOS does not determine housing eligibility, lease breaches, damage liability, or grounds for eviction.
Tenants and landlords retain their contractual and legal rights and obligations even if a function is unavailable, a record is incorrect, or either person stops using the portal. A maintenance status does not certify a repair; a displayed balance does not settle a dispute; a calculator is not financial, tax, or legal advice. Verify information and obtain professional advice where the decision requires it.
05Rental terms, documents, and copies
Templates, checklists, suggested fields, and editable documents are preparation tools. Review names, authority, dates, amounts, clauses, versions, and local requirements before using them. AlquilaOS does not provide personalized legal drafting advice or guarantee that wording is complete, suitable, or enforceable for your property.
Saving a version, exporting a PDF, changing a status, or sharing a summary is not a signature by the parties, an executed contract, certification, notarization, or legal delivery. Accepting these terms creates a software agreement; it does not sign a lease. Complete any required signatures, formalities, or notices separately.
The available PDF import creates a visual copy from rendered pages and labels it accordingly. The copy may lose selectable text, metadata, fields, attachments, digital signatures, or other original features. The original file and its signatures remain on your device; keep them independently. Review every copied page before saving and do not represent it as a certified original. Platform history records revisions within the service without authenticating earlier events or replacing your recordkeeping duties.
06Customer content and instructions
You retain the rights you hold in data, text, files, photographs, and other content you provide. You grant a nonexclusive license, limited to service purposes, to host, reproduce, organize, convert formats, transmit, display to authorized recipients, back up, and process that content to deliver, secure, and maintain requested functions, provide support, and meet legal duties.
This authorization lasts as necessary for those purposes and applicable retention periods; it does not permit us to sell private documents or publish them for our own commercial interest. The Data processing addendum applies where we act for the customer. Records processed for our billing, security, or legal claims remain subject to the Privacy policy.
You must have necessary rights, notices, legal bases, and permissions, including for information about people who do not yet have accounts. Minimize data, check accuracy and recipients, and do not request sensitive information for discriminatory purposes. You are responsible for the legality of your instructions; we may reject or pause an instruction that reasonably appears unlawful.
07Subscriptions, trials, and automatic renewal
Before you confirm a subscription, we present its plan, capacity, price, currency, interval, applicable taxes, and charge date. Each workspace requires its own subscription. Trial offers depend on the displayed eligibility and duration; opening another workspace or changing plans does not restart a trial. See Refunds and cancellation for the current offer.
By authorizing a recurring subscription, you authorize the disclosed software charges to the selected method and renewal at the end of each period until canceled. A trial with authorized renewal converts to the paid plan at expiration unless canceled beforehand. This does not authorize a landlord to charge rent or turn a saved portal method into a rental subscription.
Manage or cancel in Plan and payments through the available billing portal. If you cannot access it, email soporte@alquilaos.com. The confirmation explains when access ends and renewals stop. Stopping use, archiving properties, or removing an application from a device does not by itself cancel a subscription.
08Plan changes, taxes, and failed charges
Plan, capacity, or billing-interval changes follow the price, proration, and effective date shown before confirmation. We do not promise that every change is immediate or that a downgrade automatically erases records. Keep usage within purchased limits; relevant functions will explain restrictions and available options.
We may change future-period prices with reasonable advance notice while honoring the period already paid. We will seek additional consent where required. Unless expressly stated otherwise, you are responsible for taxes on your purchase or activities and for tax information you provide, excluding taxes on our own net income.
An expired method, failed charge, or past-due balance may restrict paid functions under the billing and suspension process. Do not misuse trials, refunds, or disputes to evade valid charges. This does not restrict good-faith complaints, bank rights, or refunds required by law or our policy.
09Landlord charges and tenant payment methods
Rental charges are separate from software subscriptions. The landlord or connected business is the creditor and merchant for its transactions and is responsible for amounts, grounds, taxes, fees, instructions, refunds, and disputes. AlquilaOS supplies technical functions without holding deposits in escrow or guaranteeing collection or payouts.
The landlord chooses accepted methods under the lease and applicable law. Online payments require express activation, an eligible Stripe account, and service checks. The current flow pays fixed-amount requests issued by the landlord; a draft lease does not itself create a charge. Saving or removing a method through Stripe does not enable automatic rent payments or cancel existing obligations.
Cash, checks, transfers, and ATH Móvil instructions are external methods where identified as such. Displaying them does not mean AlquilaOS initiates or verifies those payments through an integration. Manual entries record their author’s report. Card statuses may also change after failures, refunds, or disputes; verify provider and bank evidence. Payment services explains these responsibilities further.
10Communications and housing notices
The service needs a current email for access, security, subscriptions, and operational communications. Electronic communications explains technical requirements, copies, and specific consents. Anyone instructing us to send an invitation or other message is responsible for its recipient, content, authority, and applicable privacy and messaging rules.
We do not guarantee that every event generates email, that messages arrive immediately, or that they are read. A portal notification does not replace legally required methods for default, termination, eviction, utility interruption, or court proceedings. Accepting the software agreement does not waive lawful housing notices. Maintenance requests are not a monitored emergency channel.
11Permitted use and restricted data
Acceptable use prohibits fraud, discrimination, harassment, unlawful content, rights violations, impersonation, unauthorized access, technical interference, and sanctions evasion. Do not manipulate records to conceal payments, fabricate breaches, or present a copy as authentic evidence when you know it is not.
Do not place full card numbers, security codes, passwords, Social Security numbers, government credentials, biometric identifiers, classified information, or complete medical records in files or free-text fields. Processing regulated health information requiring a specialized agreement we have not entered into is not authorized. Use only provider forms when a legitimate flow requests payment or verification data; do not send it through support.
12Providers and third-party services
The service relies on third-party infrastructure and functions described in Providers and subprocessors. Payment, authentication, hosting, email, and abuse-prevention providers may impose their own terms, limits, checks, and decisions. Review agreements presented when connecting a service; we do not accept them for you.
We do not control networks, banks, devices, or independent third-party decisions and do not guarantee their availability or approval. Interruptions or restrictions may affect AlquilaOS functions. This allocation does not remove our statutory duties or obligations for subprocessors under the Data processing addendum. An external link does not endorse all of its content.
13Availability, changes, and trial features
Availability may depend on plan, settings, country, provider, or release stage. We may fix, reorganize, add, or withdraw functions to maintain the service. Where possible, we will give reasonable notice of a material reduction in purchased functionality and honor statutory remedies and Refunds and cancellation.
Features identified as beta, experimental, or early access may be incomplete, change, or be withdrawn. Assess suitability before important operations and keep alternatives. Announcements about mobile applications, integrations, or future features are not delivery commitments unless expressly agreed in writing. Do not purchase solely in reliance on them.
14Security, continuity, and recordkeeping
We apply technical and organizational measures appropriate to risk, but no service, transmission, or device provides absolute security. Secure your email, review permissions, update devices, and protect exported files. Report incidents privately to soporte@alquilaos.com without exposing credentials or other people’s data.
Maintenance, safeguards, request limits, and incidents may interrupt access. We do not promise continuous operation, recovery of every file, or delivery within a universal deadline. Keep independent copies of original contracts and records needed for your obligations; provider operational backups do not replace your legal archive. Specific data and incident duties are governed by Privacy, Data processing, and applicable law.
15Suspension, termination, export, and deletion
We may restrict or suspend functions on reasonable grounds to believe there is material breach, nonpayment, fraud, unlawful activity, security risk, harm to others, or a legal or provider requirement. We will consider severity and provide notice and a reasonable chance to cure where feasible without increasing risk or violating a prohibition. Serious or uncured breaches may result in termination.
You may cancel the subscription and request closure under Deleting your account. Cancellation, invitation revocation, Stripe disconnection, record archival, and account deletion are different actions. Before closing, retain documents, reconcile payments, and coordinate access and outstanding obligations. Where legally and technically feasible, we will permit retrieval of your own records before permanent closure without guaranteeing indefinite access.
Termination does not cancel a lease, debt, deposit, external transaction, or recordkeeping duty. Deletion may be irreversible, subject to legitimate retention described in Privacy. Accrued payment duties and provisions concerning retained data, intellectual property, warranties, liability, indemnity, disputes, and general conditions survive to the extent their nature requires.
16Intellectual property and feedback
Service software, design, trademarks, documentation, and proprietary materials belong to AlquilaOS or its licensors. Subscription payment grants limited, nonexclusive access to authorized functions for the applicable period; it does not transfer ownership or distribution rights. The license may end for reasons stated in this agreement.
You may not resell access, sublicense the service, copy it for distribution, remove ownership notices, bypass controls, or obtain code through reverse engineering, except to the extent law prohibits that restriction. Documents created through authorized functions may be used for your lawful management activities; this does not permit selling our templates or brand as your own product.
If you voluntarily submit feedback, you grant worldwide, royalty-free, nonexclusive, irrevocable permission for the period allowed by law to use, modify, and incorporate it into products without attribution or payment. You must have authority to grant this permission. It does not extend to publishing your personal information, private documents, or information identified as confidential under an applicable agreement.
17Disclaimer of warranties
TO THE EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED AS IS AND AS AVAILABLE. AlquilaOS and its licensors disclaim implied warranties of merchantability, fitness for a particular purpose, title, and noninfringement to the extent those warranties may be excluded. Express warranties in a signed agreement and mandatory consumer rights remain intact.
We do not guarantee error-free or uninterrupted service, accuracy of third-party data, legal compliance of your activities, payment approval, available funds, rental outcomes, or acceptance of documents by a court or authority. Marketing and support do not create additional warranties without an authorized express commitment. Functions require human verification appropriate to their purpose.
18Limitations of liability
TO THE EXTENT PERMITTED BY LAW, AlquilaOS, its affiliates, directors, employees, representatives, and licensors are not liable for indirect, special, incidental, consequential, exemplary, or punitive damages, or indirect loss of revenue, profits, opportunities, goodwill, or data, even if advised of their possibility. This exclusion applies regardless of the legal theory, subject to the exceptions in this section.
For business use, the combined aggregate liability of AlquilaOS and those persons for the affected service will not exceed the greater of US$100 or subscription fees you paid us for that service in the three months before the event giving rise to the claim. For a person using the service as a consumer, twelve months applies instead of three. Rent paid to a landlord and third-party fees are not subscription fees paid to AlquilaOS. Related claims are considered together and do not create separate limits for each event or defendant.
Nothing above excludes or limits liability for fraud, willful misconduct, gross negligence, death or personal injury caused by negligence where it cannot legally be limited, or nonwaivable rights or responsibilities. It does not reduce refunds expressly owed or mandatory remedies for consumers, tenants, or data subjects. An invalid limitation applies only as far as lawful without removing a right preserved by law. These limits allocate software risks and do not limit a landlord’s liability to a tenant.
19Business defense and indemnification
If you use AlquilaOS for business purposes, you will defend and indemnify AlquilaOS, its affiliates, and their respective directors, employees, and representatives against third-party claims and resulting damages, judgments, authorized settlements, and reasonable defense costs arising from content provided without rights; privacy or intellectual-property violations attributable to your use; unlawful rental, payment, or messaging activities; unauthorized instructions; taxes on your activities; or material breach of this agreement or law by you or users acting under your authorization.
This duty is limited to the part of a claim attributable to your conduct and does not cover our breach, negligence, or unlawful conduct. We will give timely notice, with delay excusing duties only to the extent it actually prejudices the defense, and reasonably cooperate at your expense. You may control the defense through competent counsel without a conflict. We may participate through our own counsel at our expense or assume the defense if you fail to provide it, subject to reasonable costs covered by this clause.
You may not admit fault or accept a nonmonetary obligation, restriction, or settlement for us without prior written consent, which will not be unreasonably withheld. We will not require a settlement admitting your liability without your consent. This business indemnity does not apply to a tenant using the portal solely as a consumer and does not replace responsibilities assigned to each party by law.
20Addressing a dispute
For a dispute about AlquilaOS, send soporte@alquilaos.com or our mailing address a notice with your name, account, relevant facts, and requested resolution. Do not include credentials or unnecessary sensitive information. We will seek a good-faith resolution during the 30 days after receipt; either party may propose mediation.
This process does not prevent urgent relief, small claims, reports to authorities, bank disputes, or timely exercise of a right. It does not suspend or shorten statutory deadlines. Arbitration requires a separate valid agreement by both parties; these terms do not impose mandatory arbitration or a general class-action waiver. Rental disputes should be directed to the parties responsible for that relationship.
21Governing law and courts
The software agreement is governed by Florida law without conflict-of-law rules that would displace that choice, except where federal law or mandatory protections of another jurisdiction prevail. This choice does not change the law governing a property, lease, security deposit, eviction, or housing rights in Puerto Rico or elsewhere.
For business disputes with AlquilaOS that may validly be subject to a chosen forum, the parties consent to exclusive jurisdiction and venue in the appropriate state or federal courts in Miami-Dade, Florida. Consumers retain mandatory courts and remedies where they reside. Small claims may be filed where law permits. Nothing requires giving up access to a competent agency, a statutory deadline, or a nonwaivable right.
22Notices, versions, and changes to the agreement
Send legal correspondence to J.R.SOSA & CO. LLC, 2125 Biscayne Blvd, Ste 204 #24427, Miami, Florida 33137 US, and questions to soporte@alquilaos.com. This address is not represented as a designation of an agent for service requiring another procedure. Keep contact information current for service notices.
This is version 2026-09-08.2, revision 2 published September 8, 2026. Earlier versions remain available for reference. The date identifies publication; it does not attribute earlier acceptance to a user. A new account is governed by the version it accepts. For material changes to an existing agreement, we will give reasonable notice, ordinarily at least 30 days in advance, and request additional acceptance where appropriate; urgent legal or security changes may require shorter notice.
Changes apply prospectively under the notice and required acceptance. They do not retroactively change existing disputes or replace evidence of an earlier version. If you decline a change required to continue, you may cancel under applicable conditions and retain rights under law or the earlier agreement. Spanish and English versions are intended to express the same agreement; a discrepancy does not reduce mandatory rights and is interpreted under the text presented and accepted and applicable law.
23General conditions
This agreement and its incorporated documents are the complete agreement for the service they govern and replace earlier discussions of the same subject, without excluding representations or rights that law does not allow to be excluded. They do not create a partnership, employment, agency, real-estate representation, or fiduciary relationship between the parties. Users and providers remain responsible for their own relationships.
You may not assign this agreement or access without our consent except where a statutory right permits it. We may assign it in a reorganization, merger, financing, or sale of the business or related assets, subject to privacy obligations and mandatory rights. Account assignment does not itself authorize transferring data or leases without necessary authority.
An invalid provision will be adjusted only as legally permitted or severed, leaving the remainder in effect where it can stand. A delay in exercising a right is not a waiver. Headings aid reading without changing meaning. Applicable liability limits and protections may be invoked by the persons expressly protected; no other third-party rights are created except as required by law.
Neither party is liable for delays caused by events outside its reasonable control, such as disasters, widespread telecommunications failures, or government orders, to the extent they do not result from a breach of enforceable duties. The affected party will take reasonable steps to mitigate and resume. This does not eliminate accrued payment duties, security or statutory notification obligations, or remedies for a prolonged interruption under law or our refund policy.