01Our agreement with you
AlquilaOS is a brand and service of J.R.SOSA & CO LLC, a Florida limited liability company based in Miami, Florida, United States (“AlquilaOS,” “we,” or “us”). These terms govern our public website, landlord application, tenant portal, and related functions we make available.
By accepting these terms during registration or another flow that requests your acceptance, you enter into this agreement with us. If you act for a business, property owner, or another person, you represent that you have authority to bind them; “you” includes that entity. You must be of legal age in your jurisdiction and have legal capacity to contract. If you cannot accept, do not complete that flow or use functions requiring an account.
Our payment, acceptable-use, refund, electronic-communications, and data-processing policies supplement this agreement where relevant. Our privacy policy explains how personal information is used. A written agreement signed by an authorized AlquilaOS representative takes precedence only to the extent it expressly modifies these terms.
02A management tool
AlquilaOS organizes information and provides management functions. It is not your property owner, landlord, property manager, broker, insurer, escrow agent, debt collector, bank, or legal, tax, or accounting advisor. We do not inspect properties or guarantee user identity, creditworthiness, habitability, occupancy, income, or conduct.
The lease and obligations between landlord and tenant are separate from this agreement. The landlord is responsible for authority to rent, permits, housing conditions, deposits, rent, fees, repairs, reasonable accommodations, notices, and applicable law. AlquilaOS does not decide who receives housing, whether a lease was breached, or whether eviction is appropriate.
Templates, terms, calculations, summaries, statuses, and documents require human review. Saving, downloading, or sharing a document does not make it an executed agreement or establish validity or legal delivery. A portal notification does not replace a formal notice or service required by law. Do not use the platform as the sole channel for emergencies; contact the appropriate emergency service for immediate danger.
03Accounts, access, and security
Provide accurate information and secure your email and devices. Sign-in links and sessions are personal; do not share them. You are responsible for users you authorize and actions within their authorization, except to the extent harm is attributable to our breach.
Permissions depend on the account and its connection to a property. Tenants should access only information made available for their landlord relationship. Report incorrect or suspicious access to soporte@alquilaos.com and avoid downloading or disclosing others’ information. We may verify authority, restrict sessions, or request reasonable information to protect accounts.
04Plans, trials, and renewal
Price, capacity, currency, billing frequency, applicable taxes, and the charge date are presented before you confirm a subscription. Each workspace has its own subscription. If you receive a trial, eligibility and expiration appear in the purchase flow; opening another workspace or changing plans does not create a new trial.
When you authorize a recurring subscription, it renews at the selected interval until canceled. A trial with a payment method converts to the paid plan when it expires unless canceled beforehand. Manage or cancel in Plan and payments; if you cannot access your account, email soporte@alquilaos.com. See Refunds and cancellation for effects and exceptions. We will disclose price changes before they apply to a renewal and obtain additional consent where required by law.
05Your data and our intellectual property
You retain the rights you have in your files and content. You grant us a limited, nonexclusive license to host, process, back up, and transmit them as necessary to deliver, secure, and maintain the service under your instructions and our privacy policy. You must have a lawful basis and the necessary permissions for third-party information you provide.
AlquilaOS software, design, branding, and proprietary materials remain with their owners. We grant limited access during authorized use, revocable for the reasons in this agreement. You may not resell access, copy the service for distribution, extract code, or bypass restrictions, except where applicable law does not allow such limits. We may use voluntary feedback without payment, but this does not authorize publication of personal information or private documents.
06Availability and external services
Available functions may vary by plan, configuration, country, provider, or release stage. Do not purchase based on future features. Stripe, email, hosting, and other providers operate under their own terms. Their decisions, interruptions, or delays may affect the service.
We use reasonable efforts to maintain the platform but do not promise uninterrupted availability, error-free operation, immediate delivery, or recovery of every file. Keep independent copies of important records and verify balances, dates, and recipients. We will notify you of a material reduction in purchased functions where reasonably possible and honor remedies required by contract or law.
07Suspension and termination
We may limit or suspend access for material breach, nonpayment, security risk, unlawful activity, fraud, or a requirement from an authority or provider. We will act proportionately and give notice and a reasonable chance to cure where doing so does not increase risk or violate law. We may terminate an account for serious or uncured breach.
You may stop using the service and cancel your subscription. Account deletion also requires the applicable process. Where legally and technically feasible, we will allow retrieval of your own records before permanent closure; we do not promise indefinite access. Ending the service does not cancel leases, debts, provider transactions, disputes, or recordkeeping obligations. Provisions intended by their nature to survive will survive.
08Warranties and liability
To the extent permitted by law, the service is provided as is and as available. We disclaim implied warranties of merchantability, fitness for a particular purpose, and noninfringement, except warranties that cannot be disclaimed. Marketing descriptions do not guarantee profits, legal compliance, or rental outcomes.
To the extent permitted by law, neither party is liable to the other for indirect, special, incidental, punitive, or consequential damages, or lost profits or opportunities. AlquilaOS’s aggregate liability arising from the service will not exceed the greater of one hundred US dollars (US$100) or subscription fees you paid us for the affected service during the twelve months before the event giving rise to the claim.
These limits do not exclude liability for fraud, willful misconduct, gross negligence, death or personal injury caused by negligence where liability cannot be limited, or obligations or rights that law prohibits excluding. They do not limit refunds expressly owed. Mandatory protections for consumers, tenants, and data subjects prevail. Any invalid limit applies only to the maximum extent permitted.
09Third-party claims
If you use AlquilaOS for business purposes, you will defend and indemnify AlquilaOS and its representatives against third-party claims, damages, and reasonable costs resulting from content you provide without authority, unlawful rental or payment activity, or your material breach of these terms. This obligation does not cover harm caused by our breach, negligence, or unlawful conduct.
We will give timely notice, reasonably cooperate, and allow you to control the defense with competent counsel. You may not agree to liability, nonmonetary obligations, or an admission on our behalf without prior consent, which will not be unreasonably withheld. This business indemnity does not apply to tenants using the portal solely as consumers.
10Governing law and disagreements
Before filing a claim, you may email soporte@alquilaos.com with the issue and requested resolution so we can try to resolve it in good faith. This is not a prerequisite that reduces legal deadlines or prevents urgent relief, agency complaints, or nonwaivable rights.
Florida law, excluding its conflict-of-laws rules, governs this agreement. For business disputes about the service, the parties agree to state courts in Miami-Dade County, Florida, or the federal court with jurisdiction there. This provision does not change the law governing a property or lease, deprive consumers or tenants of a mandatory forum in Puerto Rico or elsewhere, or impose mandatory arbitration.
11Changes and general provisions
We will publish the version and date of changes. We will give reasonable advance notice, generally 30 days, of material changes unless legal or security needs require earlier action. We will request further acceptance where required. Changes do not retroactively alter existing disputes without agreement.
If a provision cannot be enforced, the remainder remains effective. Failure to exercise a right is not a waiver. You may not transfer this agreement without consent; we may transfer it with the business or a reorganization, subject to your rights and our privacy policy. Neither party is responsible for delays beyond reasonable control, without excusing payments due or duties maintained by law. For notices or questions, email soporte@alquilaos.com and identify the document and relevant account.