01Submit your request
Email soporte@alquilaos.com from your account email with the subject “Delete account.” Specify whether you want to delete personal access, a workspace you administer, or particular information. We will verify identity and authority before irreversible changes. If you cannot access that email, describe the issue so we can arrange proportionate alternative verification.
Do not send a password, active sign-in link, full card number, or sensitive identification in the initial message. We will confirm the scope, consequences, and limitations before completing deletion.
02Before closing
Download records you need and cancel active subscriptions you want to stop. If you are an administrator, coordinate workspace continuity with its users and preserve legally required records. We may need to resolve authority or administrative transfers before deleting a shared workspace.
Deleting tenant access does not automatically erase records a landlord must or may lawfully retain. We may refer a request concerning those records to the responsible landlord and help evaluate it.
03What remains
Closure does not terminate a lease, forgive a debt, return a deposit, cancel a transaction, or close an external Stripe account. Minimum records needed for legal, accounting, security, or dispute obligations may remain under restricted access. Backups expire through their lifecycle and may not be erased immediately.
We will explain denials or limits where permitted and respect applicable deadlines and review procedures. The Privacy policy and Data processing addendum describe retention principles.